Return Policy

Arcade Return Policy


Arcade Return Policy applies only to merchandises purchased on our website – Any Arcade merchandises purchased through third parties or our stockists are not covered under this Return Policy.

You can return any original priced item(s) for store credit within 10 working days of receiving your order for orders within Singapore or 21 calendar days of receiving your order for International orders.

For orders within Singapore, you are advised to return via a trackable service. 

For International orders, kindly ensure that your return can be easily tracked. You are advised to use a trusted shipping service like your national postal service, DHL or FedEx to send your returns.

All postage fees and costs of packing will be borne by customers. We will not be liable in cases of lost mail for returns.

Terms of returns:

1. All return item(s) has to be mailed out within 10 working days upon receiving your parcel from the courier.
2. All return items will be assessed by our team before store credit is issued. Assessment has to be carried out in order to ensure that the item is in a brand new and saleable condition.
  • Paper tags intact (i.e. not cut off or torn)
  • Original clear sizing packaging
  • Unwashed
  • Unaltered 
  • All original accessories (eg. sash, belt, button) accompanying the apparel must be returned with the item. 
  • Free of makeup stains or any noticeable smell on apparels

3. Refunds will only be strictly in the form of store credits valid for 3 months from date of issuance. Strictly no cash refunds.

4. We do not accept returns for discounted priced item(s), item(s) bought with promotional codes or item(s) bought by store credits from previous returns. (with the exception of first-time promo code and birthday discount code)

5. Store credit issued may be used partially, till it is fully utilised or expired, whichever comes first. There will not be any refund for unused store credits.

6. As store credit will be tied to the order made, customers will be required to sign up for an account before the process of returns.
7. There will be no drop off service available this period due to COVID-19 measures.
8. Returns are processed in chronological order based on the date of receipt of the item(s).
9. Return for store credit may take up to 15 working days. The average time of processing the return item is made by the end of the following week upon receipt. Do keep track of your tracking number (if there is any) and your parcel delivery status as the team will not be informing you of the receipt of the return parcel. Kindly inform us if you do not receive your store credits after 15 working days of mailing. 

Returned item(s) that fail to meet the above conditions will be rejected. You will be required to top up the delivery charges for the item(s) to be shipped back to you.

All refunds will only be done via store credit. Store credit will only include the amount paid for the item(s), excluding the original delivery fee. Store credit will be valid for 1 month from date of issue. No extension will be allowed.

Items purchased with store credit cannot be returned for store credit again.

Discounted price items and items bought on sale cannot be return nor exchange.

An admin fee of S$2.50 will be levied on Returns for Orders that enjoyed free shipping promotion.

All Returns cases will have to be completed within 30 calendar days from day of Arcade receiving the proof of postage.


For eligible returns, please send to:
ORDER NUMBER ( 6 digit Order number. Important for identifying. Please fill in 6 digit order number, can be found on invoice from email/ account )
14 Arumugam Road, 
LTC Building C, #08-09
Singapore 409959

For International orders, please ensure to send your parcel via a trackable service through your National post office or DHL/FedEx.

Please take note that we do not bear any costs of returns, custom duties, taxes or any other charges arising from the return in such cases.

Lost return item(s) will be borne by customers, so please make sure to keep track of the Registered Article / Tracking Number once you have mailed it out.

Delivery costs are borne by Arcade only if the items sent are incorrect or defective.

Arcade will not reimburse any expenses incurred in the process of an in-person return.

All returns are refunded via store credit unless stated otherwise.


What is considered a defect


A defective merchandise is defined as an item that has manufacturing defects at the point of receipt such as noticeable stains (before washing), holes, spills, missing buttons or spoilt zippers. We do not accept defective merchandise after the paper hang tag has been removed from the apparel.

Due to the nature of mass manufactured products, there might be discrepancies of 0.5”-1” (measured when apparel is laid flat and untouched) between our merchandises and the measurements we have provided on our Website. As such, these discrepancies are not regarded as a defect.  

If you have received a merchandise with any of the defects as stated above, please email us at with the email titled [ Defective Item – Order xxxxxx ]. Together with this e-mail, please provide us with a clear snapshot of the defect followed by a description of the defect.

All defective item(s) needs to come intact with original packaging with tags attached.


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