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Return Policy

Arcade Return Policy

 

Arcade Return Policy applies only to merchandises purchased on our website – www.AforArcade.com. Any Arcade merchandises purchased through third parties or our stockists are not covered under this Return Policy.

You can return any regular priced item(s) for store credit within 7 calendar days of receiving your order for orders within Singapore or 21 calendar days of receiving your order for International orders.

For orders within Singapore, you are advised to return via Singapore Post Registered Article Service. 

For International orders, kindly ensure that your return can be easily tracked. You are advised to use a trusted shipping service like your national postal service, DHL or FedEx to send your returns.

All postage fees and costs of packing will be borne by customers. We will not be liable in cases of lost mail for returns.

Please ensure that the item you wish to return is unworn, unwashed, unaltered and with original tags and packaging intact.

Returned item(s) that fail to meet the above conditions will be rejected. You will be required to top up the delivery charges for the item(s) to be shipped back to you.

All refunds will only be done via store credit. Store credit will only include the amount paid for the item(s), excluding the original delivery fee. Store credit will be valid for 1 month from date of issue. No extension will be allowed.

Items purchased with store credits cannot be returned for store credits again.

All Returns cases will have to be completed within 30 calendar days from day of Arcade receiving the proof of postage.

 

Step by Step Guide on How To Return:

 

  1. Email us at customercare@aforarcade.com with the relevant email subject as follows;
    1. [ Defective Item – Order xxxxxx ] - attach a photo of the defect(s) on the item
    2. [ Wrong Item – Order xxxxxx ] - attach a photo of the wrong item
  2. You will receive an acknowledgement reply detailing the return process
  3. Pack and send the return item via SingPost Registered Article Service for orders within Singapore or any trusted shipper’s trackable service outside of Singapore
  4. Send a snapshot of the return parcel tracking number on the email thread you have with customercare@aforarcade.com
  5. Depending on the preferred solution for your case, we will proceed once we receive the return item(s)

 

If however you are unsatisfied with your purchase for any reasons, please skip Step 1-2 and complete Step 3-5. For International orders, please ensure to send your parcel via a trackable service through your National post office or DHL/FedEx.

Please take note that we do not bear any costs of returns, custom duties, taxes or any other charges arising from the return in such cases.

Lost return item(s) will be borne by customers, so please make sure to send us a snapshot of the Registered Article / Tracking Number once you have mailed it out.

Delivery costs are borne by Arcade only if the items sent are incorrect or defective.

Alternatively, you may choose to visit our office in Singapore to complete the return in person. However please be sure to come down only after you’ve received an appointment email confirmation from us.

Arcade will not reimburse any expenses incurred in the process of an in-person return.

All returns are refunded via store credit unless stated otherwise.

 

What is considered a defect

 

A defective merchandise is defined as an item that has manufacture defects at the point of receipt such as stains (before washing), holes, pills, missing buttons or spoilt zippers.  

Due to the nature of mass manufactured products, there might be discrepancies of 0.5”-1” (measured when apparel is laid flat and untouched) between our merchandises and the measurements we have provided on our Website. As such, these discrepancies are not regarded as a defect.  

 

If you have received a merchandise with any of the defects as stated above, please email us at customercare@aforarcade.com with the email titled [ Defective Item – Order xxxxxx ]. Together with this e-mail, please provide us with a clear snapshot of the defect followed by a description of the defect.

 

 

 

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