Local Shipping

Shipping within Singapore

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All packages are shipped from our Singapore office via NinjaVan, unless otherwise stated.

Please take note that delivery lead times are just an estimate and they do not include internal order processing time of 1-2 working days.

Mode of Delivery Ninja Van Standard Courier Ninja Van Express Courier Ninja Collect
Cost SGD2.50 (flat) SGD6.00 (flat) SGD2.50 (flat)
Tracking Yes Yes Yes
Delivery Lead Time 1-3 working days 1-2 working days 1-3 working days
Doorstep Delivery Yes Yes No
Weight Limit 3 kg 3 kg 3 kg

 

For packages above the weight of 4 kg, the rates are as follows:

NinjaVan Rates and Lead times

Small (<3kg / 80cm)

Medium (<8kg / 120cm)

Large (<10kg / 200cm)

Extra Large (<20kg / 300cm)

Standard and Collect

(1-3 working days, anytime)*

SGD 2.50

SGD 5.00

SGD 8.00

SGD 15.50

Express (1-2 working days, anytime)*

SGD 6.00

SGD 8.00

SGD 9.00

SGD 16.50

(Last updated: Jan 2022)

 

Once your Order status has been updated to ‘DISPATCHED’, you may track your package with the tracking number provided to you via email. You can also log in to your Account’s Order History to retrieve the tracking number.

NinjaVan delivers to all areas in Singapore mainland except for Jurong Island.

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To schedule a re-delivery, you can contact NinjaVan via https://www.ninjavan.co/en-sg/contact-us/ or email support_sg@ninjavan.co. Please check your junk/spam mailbox before contacting Ninja Van, if you have not receive any delivery failure message from NinjaVan.co.  

Re-delivery charge will apply after a 3rd failed delivery attempt.

We will not be liable for incorrect or incomplete address provided by the customers, and order may be subjected to top-up for re-delivery.

 

Ninja Collect (For Singapore Orders Only)

You can now opt for a flexible self-collection option where you can pick up your package at 46 locations island-wide through our delivery partner, Ninja Van. For more details regarding this service, please visit https://collect.ninjavan.co

Ninja Collect | Step-by-step Instructions

  1. Select a collection point from the map provided and copy the generated short address and 6-digit postal code.
  2. Ensure your parcel sum of dimensions (length + width + height) does not exceed 80cm. 
  3. Visit https://collect.ninjavan.co
  4. Select a collection point from the map provided and copy the generated address and postal code.
  5. Paste this information as your "Delivery Address" during checkout.
  6. Simply confirm your purchase and you're good to go!
  7. You should receive a 'Verification Code SMS' when your parcel is ready for pick-up.

 

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