Shipping within Singapore
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All packages are shipped from our Singapore office, unless otherwise stated.
Please take note that delivery lead times are just an estimate and they do not include internal order processing time of 1-2 working days.
| Mode of Delivery | Standard Courier | |
| Cost |
SGD$4.00 w.e.f. 1 Sep 2023 |
|
| Tracking | Yes | |
| Delivery Lead Time | 1-3 working days | |
| Doorstep Delivery | Yes | |
| Weight Limit | 3 kg |
For packages above the weight of 4 kg, the rates are as follows:
|
Rates and Lead times |
Small (<3kg / 80cm) |
Medium (<8kg / 120cm) |
Large (<10kg / 200cm) |
Extra Large (<20kg / 300cm) |
|
Standard and Collect (1-3 working days, anytime)* |
SGD$4.00 w.e.f. 1 Sep 2023 |
SGD 5.00 |
SGD 8.00 |
SGD 15.50 |
|
Express (1-2 working days, anytime)* |
SGD 6.00 |
SGD 8.00 |
SGD 9.00 |
SGD 16.50 |
(Last updated: Aug 2023)
Once your Order status has been updated to ‘DISPATCHED’, you may track your package with the tracking number provided to you via email. You can also log in to your Account’s Order History to retrieve the tracking number.
Delivers to all areas in Singapore mainland except for Jurong Island.
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To schedule a re-delivery, you can contact NinjaVan via https://www.ninjavan.co/en-sg/contact-us/ or email support_sg@ninjavan.co. Please check your junk/spam mailbox before contacting Ninja Van, if you have not receive any delivery failure message from NinjaVan.co.
Re-delivery charge will apply after a 3rd failed delivery attempt.
We will not be liable for incorrect or incomplete address provided by the customers, and order may be subjected to top-up for re-delivery.