FREQUENTLY ASKED QUESTIONS
In view of the current COVID-19 situation, we have compiled a list to address your possible concerns.
Please be assured that we have plans in place to maintain our operations and commitment to you as far as possible, while working within the new guidelines.
We are with you, and we seek your kind understanding and patience during this period.
Feel free to reach us at firstname.lastname@example.org should you need further clarifications.
SHOPPING ON ARCADE
How does the current situation affect Arcade?
We are operating online but with limited capacity. We seek your patience and kind understanding with regards to delays during this period.
How does it affect my shopping experience with Arcade?
We are still launching every week on Sunday.
During this period, please expect a longer processing time as we will not be able to process orders daily as before. Instead, we will be sending your orders out once a week.
We will be processing orders at the start of every week so in order to receive your order as early as possible in the week, we recommend making your order before Sunday 23:59hrs.
We seek your patience and understanding this period as we try to operate business as usual.
Does free shipping still apply?
Yes, we are still offering free standard shipping within Singapore for orders above SGD40, excluding backorders.
However, do note that a SGD2.50 administrative charge will be applied for returns made on orders that enjoy free shipping.
If you have selected self-collection prior and would like to arrange for shipping, do email us at email@example.com.
Does Arcade still ship internationally?
For international orders, we use NinjaVan and DHL Express. All orders are still accepted but shipments may be delayed due to the circuit breaker measures in Sg and possible restrictions within your country.
You may wish to check with your local authorities with regards to borders lockdown or restrictions to goods movement within your country.
Meanwhile, orders will only be processed at the start of the week, so be sure to make your orders before Sunday 23:59 hrs.
Do stay updated via our social media channels and this page during this period.
Pending Updates: Malaysia orders via Ninja Van and DHL Express are experiencing delays right now. Please talk to us at firstname.lastname@example.org should you require any clarifications.
How can I return my item during this period?
If you wish to return an item during this period, do drop us an email at email@example.com and mail the item back within 10 calendar days of receipt.
There are no changes to the terms and conditions regarding the eligibility of an item for returns. For more info, read here.