This Exchange Policy applies only to merchandises purchased on our Website. Any "Arcade", or previously “Little Red Heels” and “MerryMen” merchandises purchased through third parties are not secured by this Exchange Policy.
Requests for exchanges are allowed only when you have received (i) an incorrect merchandise, or (ii) a defective merchandise. Requests for exchanges other than the above reasons will not be entertained.
Regardless of the reason of the request for exchanges, exchanges are allowed only if the merchandise in concern is (i) unworn, (ii) unwashed and in a (iii) brand new and saleable condition. Requests for exchanges will be rejected if any of the above criteria is not met.
If all of the above criteria has been met, please contact our Customer Care Officer within 10 working days from when the merchandise was dispatched to request for an exchange. Requests for exchanges will not be entertained after 10 working days from when the merchandise was dispatched. All exchange cases opened (signified by the first reply from Arcade) will have 30 days to be completed, Arcade will not be obliged to follow up on the case on the 31st day.
All exchanges are assessed on a case-by-case basis and we reserve the right to exercise discretion in permitting or rejecting all requests for exchanges.
Incorrect Merchandises Received
If you have received a different merchandise from what you have ordered, please send in an email to our Customer Care Officer at firstname.lastname@example.org with the email titled “Incorrect Merchandise Received - [Insert Order ID]”. Together with this e-mail, please provide us with your Order ID and a clear snapshot of the mailing envelope (with the mailing label in view) together with the incorrect merchandise received.
Defective Merchandises Received
A defective merchandise is defined as an item that has manufacture defects at the point of receipt such as stains (before washing), holes, pills, missing buttons or spoilt zippers.
Due to the nature of mass manufactured products, there might be discrepancies of 0.5”-1” (measured when apparel is laid flat and untouched) between our merchandises and the measurements we have provided on our Website. As such, these discrepancies are not regarded as a defect.
If you have received a merchandise with any of the defects as stated above, please send in an email to our Customer Care Officer at email@example.com with the email titled “Defective Merchandise Received - [Insert Order ID]”. Together with this e-mail, please provide us with your Order ID and a clear snapshot of the defect followed by a detailed description of the defect.
Any transport expenses incurred on your part in conducting the self-collection is not our responsibility to reimburse. As such, please select the option of self-collection only if you are willing to travel to our office at your own cost. .
Returns Policy for non-Arcade labels above SGD100 (Includes Miista and HyperGrand)
All purchases of brands that are non-Arcade labels with merchandise value of above SGD100.00 will enjoy 100% no questions asked returns policy.
i.e. If you are unhappy with the purchase for whatever reasons, we will be more than willing to perform a full refund*, store credit for next time purchase, or a one-to-one exchange (depending on stock availability) for the merchandise.
To qualify for no-questions-asked returns policy, item has to be unworn, unwashed and perfect for resale condition.
Email us at firstname.lastname@example.org with email subject ‘Request for Return - [Insert Order ID]’ and indicate to us if you wish to refund, exchange or store the value of merchandise(s) as credits towards your next purchase.
* Excludes shipping charges paid for Order.
Last edited 27 Jul 2015