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Exchange Policy


 

This Exchange Policy applies only to merchandises purchased on our Website. Any "Arcade", or previously “Little Red Heels” and “MerryMen” merchandises purchased through third parties are not secured by this Exchange Policy.

 

Requests for exchanges are allowed only when you have received (i) an incorrect merchandise, or (ii) a defective merchandise. Requests for exchanges other than the above reasons will not be entertained.

 

Regardless of the reason of the request for exchanges, exchanges are allowed only if the merchandise in concern is (i) unworn, (ii) unwashed and in a (iii) brand new and saleable condition. Requests for exchanges will be rejected if any of the above criteria is not met.

 

If all of the above criteria has been met, please contact our Customer Care Officer within 10 working days from when the merchandise was dispatched to request for an exchange. Requests for exchanges will not be entertained after 10 working days from when the merchandise was dispatched. All exchange cases opened (signified by the first reply from Arcade) will have 30 days to be completed, Arcade will not be obliged to follow up on the case on the 31st day.

 

All exchanges are assessed on a case-by-case basis and we reserve the right to exercise discretion in permitting or rejecting all requests for exchanges.

 

Incorrect Merchandises Received

If you have received a different merchandise from what you have ordered, please send in an email to our Customer Care Officer at customercare@aforarcade.com with the email titled “Incorrect Merchandise Received - [Insert Order ID]”. Together with this e-mail, please provide us with your Order ID and a clear snapshot of the mailing envelope (with the mailing label in view) together with the incorrect merchandise received.

 

Defective Merchandises Received 

A defective merchandise is defined as an item that has manufacture defects at the point of receipt such as stains (before washing), holes, pills, missing buttons or spoilt zippers. 

 

Due to the nature of mass manufactured products, there might be discrepancies of 0.5”-1” (measured when apparel is laid flat and untouched) between our merchandises and the measurements we have provided on our Website. As such, these discrepancies are not regarded as a defect. 

 

If you have received a merchandise with any of the defects as stated above, please send in an email to our Customer Care Officer at customercare@aforarcade.com with the email titled “Defective Merchandise Received - [Insert Order ID]”. Together with this e-mail, please provide us with your Order ID and a clear snapshot of the defect followed by a detailed description of the defect.

 

Solution 

Upon receiving your request for exchange, our Customer Care Officer will assess your situation with the images attached with the email. If the merchandise is deemed as incorrect or defective upon assessment of the image, a one-for-one exchange will then be approved. 
 
 
However if the defect is found not to be a manufacture defect upon assessment of the merchandise itself, we reserve the right to cancel the agreement to conduct an exchange and we will not be liable for any shipping fees incurred in this process. 
 
 
► Exchange for Another Merchandise 
In the event whereby the originally purchased merchandise is out of stock in all colours and sizes, you will be offered an exchange for another merchandise of your choice with the same or lesser price than the originally purchased merchandise. You may choose to exchange it for another merchandise of a higher price than the originally purchased price if you are willing to make a top-up of the difference in price. 
 
 
► Credits or Refund 
If an exchange for another merchandise is not possible due to the exchange merchandise being out of stock, you can choose to store the value in your account as credits or to receive a refund. Arcade Clothing reserves the right to not issue store credits nor a refund on a case by case basis.
 
 
Mode of Return
 
Regardless if you would like to exchange the originally purchased merchandise for another merchandise, or store the value in your account as credits or to receive a refund, you can choose to return the merchandise to us via (i) SingPost, or (ii) at our office, once an exchange has been approved. 
 
 
SingPost Registered Article Service  All merchandises have to be returned via SingPost Registered Article Service. Please talk to us at customercare@aforarcade.com to arrange a return. We will proceed to arrange the shipping of your replacement piece once we have received the return item.
 
 
► At Our Office If you prefer a faster mode of return, you may do so at our office which is a 5-minutes walk away from Macpherson MRT (Circle Line). If you prefer to conduct the exchange at the office, we will not be held responsible if the replacement is not ready for self-collection in the event whereby you choose to visit our office before we have confirmed the appointment.
 

Any transport expenses incurred on your part in conducting the self-collection is not our responsibility to reimburse. As such, please select the option of self-collection only if you are willing to travel to our office at your own cost. .

 


 

Returns Policy for non-Arcade labels above SGD100 (Includes Miista and HyperGrand)

 

All purchases of brands that are non-Arcade labels with merchandise value of above SGD100.00 will enjoy 100% no questions asked returns policy.

 

i.e. If you are unhappy with the purchase for whatever reasons, we will be more than willing to perform a full refund*, store credit for next time purchase, or a one-to-one exchange (depending on stock availability) for the merchandise.

 

To qualify for no-questions-asked returns policy, item has to be unworn, unwashed and perfect for resale condition.

 

Email us at customercare@aforarcade.com with email subject ‘Request for Return - [Insert Order ID]’ and indicate to us if you wish to refund, exchange or store the value of merchandise(s) as credits towards your next purchase.

 

* Excludes shipping charges paid for Order.

 

Last edited 27 Jul 2015