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Shipping (Singapore and International)


Local Shipping (within Singapore)



   Modes of Delivery     


   Ninja Van

Standard Courier


  Ninja Van

Express Courier  


Ninja Collect




  SGD2.50 (flat)


 SGD4.00 (flat)


     SGD2.50 (flat)  










     Delivery Time*    


  1-3 working days

1-2 working days
  1-3 working days

     Doorstep Delivery          








     Weight Limit








(All orders are delivered by Ninja Van unless otherwise stated.)

(Updated: Nov 2016)

* Not inclusive of internal processing time. Internal processing may take up to 2 working days. 


With effect from 12 May 2015, ARCADE will be using a new logistics provider; Ninja Van. New shipping rates will apply to all orders within Singapore.


Once your Order’s status has been updated to ‘SHIPPED’ you may track it here (by just entering the digits of your Order ID) or visit and track it with your Order ID adding a prefix ‘AFA’ in front of your Order ID. i.e [AFA123456]

To schedule a re-delivery, please drop an email to if you did not receive any delivery failure message from Please check your junk/spam mailbox before contacting NinjaVan.

Re-delivery charges will apply after a 3rd failed attempt.


NinjaVan delivers to all areas in Singapore except for Jurong Island.

We will not be liable for incorrect or incomplete address provided by the customers and order may be subjected to top-up for re-delivery.



Self-Collection (within Singapore)


If you prefer to self-collect your merchandises instead of having them mailed out, you may do so at our office which is located 5-minute walk from MacPherson MRT. The full address will be disclosed via email upon confirmation of self-collection appointment.


Please ensure that we have authorised the self-collection appointment before making your way down so as to ensure that your order is ready for collection.


Any transport expenses incurred in the process will not be reimbursed. As such, please only select the option of self-collection if you are comfortable with traveling to our office at your own cost.



Ninja Collect (For Singapore Orders Only)

A flexible Self-Collection option - No more waiting at home for your delivery! We now offer a flexible self-collection option at 46 (and counting) locations island-wide through our delivery partner, Ninja Van. For more details regarding this service, please visit


Ninja Collect: Step-by-Step Instructions

1. Ensure that your parcel is delivered by Ninja Van. If unsure, please contact the e-commerce store directly.
2. Ensure your parcel sum of dimensions (length+width+height) does not exceed 80cm. Also ensure that no Cash-on-Delivery (COD) is required for the order.
2. Visit
3. Select a collection point from the map provided and copy the generated address and postal code.
4. Paste this information as your "Delivery Address" during checkout.
5. Simply confirm your purchase and you're good to go!
6. You should receive a 'Verification Code SMS' when your parcel is ready for pick-up.



International Shipping (outside of Singapore)


All orders will be sent via Air Parcel through Singapore Post, Singapore's largest postal service provider and leading regional logistics company. The package takes 5-17 working days to reach you upon dispatch at the post office, depending on your destination country.








 Weight of Parcel   


Zone 1

     Malaysia, Brunei 



  Zone 2

     Hong Kong, Thailand, Indonesia, South Korea,
China, Taiwan


  Countries in Asia and the Pacific

  (excluding Australia, Japan & New Zealand)


  Zone 3

  Australia, Japan, New Zealand, Spain,
  United Kingdom, Canada, United States


  Countries in the rest of the world

  (including Africa, Europe & the Middle East)    



     Up to 1kg








     1kg - 2kg









(Updated: May 2016)


All overseas packages will be registered with Singapore Post for added security and accountability. A Registered Article (RA) Number will be allocated to you via email when the package is sent out. You can track your package via the RA number at:


Please note that overseas registered articles, the scan events may differ from post to post. A scan event will be shown if and when they are provided by the overseas postal administrations.


In addition, any custom, taxes or import duties imposed by the destination country must be incurred by the recipient as we have no control over these charges.


If you are unable to select a shipping method when carting out your purchase, this may mean that your package is too heavy to be sent in a single parcel and/or your country requires a different shipping method. In such cases, do email us at so we can better assist you.



Shipping Information for non-Arcade labels above SGD100 (Includes Miista and HyperGrand)


With effect from 12 May 2015, all non-Arcade labels with item value of SGD100 and above will enjoy free shipping via NinjaVan Express Courier.

All brands other than Arcade labels with merchandise value of SGD100 and above will be delivered exclusively via NinjaVan Express Courier (within Singapore) unless otherwise stated.


For International Orders of non-Arcade labels above SGD100, international delivery charges will be charged according to the International Delivery Price Chart above. Unless otherwise stated.